How can we help?

When you book a ride, courier, freight job or water tanker you propose a price. Nearby drivers see your offer and either accept it or send a counter-offer. You can accept a counter, send your own, or wait for more offers. The fare is locked before the trip starts and never changes mid-ride.

No. Food and shop deliveries use one fixed delivery fee, shown before you order. It is never negotiated. Negotiation applies to rides, courier, freight and water tankers.

Yes. Every ride has a live map where you see your driver arrive and follow the route. Orders show their status, from placed to delivered, and the rider appears on the map for the last stretch. You can also share a trip with family in one tap.

A 4-digit code shown in your app when a driver is assigned. Give it to the driver at pickup. The trip can't start without it, which makes sure you're in the right car.

Rides, food and shop delivery, essentials and home services run in Islamabad, Rawalpindi and Taxila for now, until drivers arrive elsewhere. Intercity trips start there. The Bazaar, Cars and Homes are open across Pakistan.

Cash, at the door or at the end of the ride. Refunds and credits go to an in-app wallet. The wallet holds that money for you. It is not a way to pay.

No. Customers pay cash, so Sahraye never asks for card or bank details and has nothing to store.

The agreed fare is recorded in the app before every trip. If what you paid doesn't match, report the trip from your Activity screen and our team will review it. A real person reads every report.

Because you pay in cash, a verified refund is credited to your in-app wallet or made good by the store.

Download the app and sign up with your phone number and a password. Email is optional and verified by a code. One account works across rides, food, shopping, homes, services, the Bazaar and cars.

Tap Forgot password on the sign-in screen and reset it by email or SMS.

Urdu and English, including right-to-left layout in Urdu. Switch at any time in Settings.

You can request deletion at any time: see the delete account page. Requests are verified and processed within 30 days.

Only the minimum needed per job: for example, your first name and drop-off point go to your assigned driver. We never sell personal data. The privacy policy has the full detail.

No. Phone numbers are private. Use the in-app chat to talk to the buyer or seller. Every deal gets a digital bill of sale with a code the other side can verify.

An outage appears on the map after two different accounts report it, as a circle about 1 km wide. It never shows a house or a name.

Sign up in the app, submit your CNIC, driving licence and photos of your car, and Sahraye staff will check and approve your account. Then slide online when you want to work.

Cash fares and delivery fees go straight into your pocket. Sahraye's 8% share is settled in the app. You see every rupee you earned, by day, week and month.

Yes. Take any mix of rides, food delivery, shop delivery, courier, freight and water tankers, and change it whenever you like.

Browse stays on the map, pick your dates and send a booking request. The host confirms your dates in the app and you'll get every update, plus direct chat with your host. You settle with the host in cash.

Register as a host from the app, add photos, price and details, and publish. Hosts and guests rate each other after every stay.