Privacy policy

Sahraye ("we", "us") is a multi-service platform for rides, food and shopping delivery, courier and freight, home services, property and short-term stays, a bazaar, cars and area reports, operated in Pakistan. This policy explains what we collect, why, and your choices. By using Sahraye you agree to this policy.

1. Information we collect

• Account & contact: name, phone number, and (optionally) email address and profile photo.
• Identity & verification (drivers/couriers): national ID (CNIC) number and a photo of your CNIC, driver's licence, and vehicle details. We keep the CNIC number encrypted. It is read only by verification staff, to verify drivers, and every read is logged.
• Customer CNIC (optional): if you verify your CNIC, for example to get a verified badge or to use women-only rides, we keep only a one-way hash of the number and the gender it shows, not the number itself.
• Location: precise device location while you are using a ride, delivery, or navigation feature (drivers share live location during an active job). If you have allowed the app to use your location, it also sends your current position when you open or return to the app, at most once every 10 minutes while it is running. We keep only your most recent position and the city it falls in, not a history of your movements. We never ask for location permission just for this, and turning location off in your device settings stops it.
• Transactions: your orders, trips, bookings, saved delivery addresses, ratings, and in-app wallet balance. Payments are cash on delivery, and we do not collect card or bank details.
• Content you provide: photos you upload (profile pictures, delivery receipts, proof-of-delivery, property listings) and messages you send in in-app chat.
• Bazaar: the photos, title, price and area of a listing are public. Your phone number is never shown. Metadata is stripped from the photos you upload. Chat is stored for moderation and safety.
• Mera Mohalla: a report stores your approximate location, rounded to a cell about 1 km wide. Neighbours see the circle on the map, never your account. Civic photos you take in the app are public.
• Driver settlement: when a driver pays Sahraye's share by card, the card is handled by Safepay. Sahraye never sees card numbers.
• Device & activity: a push-notification token so we can send order and trip updates, the device type (iOS or Android), an app installation identifier, the IP address your requests come from, and when your account was last active.
• This website: sahraye.com sets no cookies and uses no advertising trackers. We count visits with Cloudflare Web Analytics, which is cookie-free and does not follow you across other sites. Our host, Cloudflare, processes your IP address to deliver and protect the site.

2. How we use your information

• To operate the service: match you with drivers, stores and hosts, process orders and trips, and show live tracking.
• To verify drivers and couriers and keep the marketplace safe.
• To send order, trip, and account notifications.
• To provide support and improve the app.
• To keep the platform safe and prevent fraud and abuse, including fake, coordinated, or repeatedly cancelled orders and bookings. For this, authorised Sahraye staff can see your profile, your last known position and city, your devices, and your recent activity.

3. How we share information

We do not sell your personal data. We share the minimum needed to complete a service. For example, a customer's first name, drop-off location, and contact are shared with the assigned driver or store for that job, and vice versa. We use trusted service providers who process data on our behalf (cloud hosting, file storage, maps, and push notifications) under confidentiality obligations. We may disclose information where required by law.

4. Storage & security

Data is transmitted over encrypted connections (HTTPS). Verification documents and other private uploads are kept in private storage and served only through signed, expiring links. Photos you post to a public listing are public by design. Passwords are stored using a strong one-way hash. Sensitive identifiers, such as a driver's CNIC number, are encrypted, and staff access to them is logged. No system is perfectly secure, but we take reasonable measures to protect your information.

5. Data retention

We keep your information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion at any time (see below). Deleting your account erases your last known position and a driver's encrypted CNIC number. A one-way hash of a driver's CNIC is kept so past work can still be checked for fraud.

6. Your rights & choices

• Access or correct your profile information in the app.
• Turn off location or notification permissions in your device settings (some features may stop working).
• Request deletion of your account and associated data: see Delete your account.

7. Children

Sahraye is intended for users aged 18 and over and is not directed to children.

8. Changes

We may update this policy; material changes will be reflected by the "Last updated" date above and, where appropriate, in-app notice.

9. Contact

Questions or requests: [email protected]