Privacy Policy

Sahraye ("we", "us") is a multi-service platform for rides, food and shopping delivery, courier and freight, and short-term stays, operated in Pakistan. This policy explains what we collect, why, and your choices. By using Sahraye you agree to this policy.

1. Information we collect

• Account & contact: name, phone number, and (optionally) email address and profile photo.
• Identity & verification (drivers/couriers): national ID (CNIC) number and a photo of your CNIC, driver's licence, and vehicle details. We keep the CNIC number encrypted. Only authorised Sahraye staff can view it, to verify drivers, and every view is logged.
• Women-only rides (customers): if you verify your CNIC to use women-only rides, we keep only a one-way hash of the number and the gender it shows, not the number itself.
• Location: precise device location while you are using a ride, delivery, or navigation feature (drivers share live location during an active job). If you have allowed the app to use your location, it also sends your current position when you open or return to the app, at most once every 10 minutes while it is running. We keep only your most recent position and the city it falls in, not a history of your movements. We never ask for location permission just for this, and turning location off in your device settings stops it.
• Transactions: your orders, trips, bookings, saved delivery addresses, ratings, and in-app wallet balance. Payments are cash on delivery — we do not collect card or bank details.
• Content you provide: photos you upload (profile pictures, delivery receipts, proof-of-delivery, property listings) and messages you send in in-app chat.
• Device & activity: a push-notification token so we can send order and trip updates, the device type (iOS or Android), an app installation identifier, the IP address your requests come from, and when your account was last active.

2. How we use your information

• To operate the service — match you with drivers/stores/hosts, process orders and trips, and show live tracking.
• To verify drivers and couriers and keep the marketplace safe.
• To send order, trip, and account notifications.
• To provide support and improve the app.
• To keep the platform safe and prevent fraud and abuse, including fake, coordinated, or repeatedly cancelled orders and bookings. For this, authorised Sahraye staff can see your profile, your last known position and city, your devices, and your recent activity.

3. How we share information

We do not sell your personal data. We share the minimum needed to complete a service — for example, a customer's first name, drop-off location, and contact are shared with the assigned driver/store for that job, and vice versa. We use trusted service providers who process data on our behalf (cloud hosting, file storage, maps, and push notifications) under confidentiality obligations. We may disclose information where required by law.

4. Storage & security

Data is transmitted over encrypted connections (HTTPS). Uploaded documents and photos are kept in private storage and served only through signed, expiring links. Passwords are stored using a strong one-way hash. Sensitive identifiers, such as a driver's CNIC number, are encrypted, and staff access to them is logged. No system is perfectly secure, but we take reasonable measures to protect your information.

5. Data retention

We keep your information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion at any time (see below). Deleting your account erases your last known position and a driver's encrypted CNIC number. A one-way hash of a driver's CNIC is kept so past work can still be checked for fraud.

6. Your rights & choices

• Access or correct your profile information in the app.
• Turn off location or notification permissions in your device settings (some features may stop working).
• Request deletion of your account and associated data — see Delete your account.

7. Children

Sahraye is intended for users aged 18 and over and is not directed to children.

8. Changes

We may update this policy; material changes will be reflected by the "Last updated" date above and, where appropriate, in-app notice.

9. Contact

Questions or requests: [email protected]